Good Grief Festival is committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you. By submitting your information, you consent to the use of that information as set out in this policy.
Refunds
If Good Grief Festival doesn’t go ahead for any reason, you will receive a full refund to the account you paid with within one week of cancellation.
Use and Storage of Your Information
Our Responsibilities
- We will only collect and retain relevant and essential data.
- We will store your information safely and securely, protecting it from loss, misuse, unauthorised access and disclosure.
- We will ensure that appropriate technical measures are in place to protect personal data.
- We will destroy your information securely.
- We will work hard to keep your personal data up to date.
- We will comply fully with our obligations under the General Data Protection Regulation (GDPR), which came into force in the UK in May 2018.
Information Collected When Using the Website
- We collect certain personal information about you if you provide your details when using the website, for example if you register on the mailing list. If you visit the website but do not provide your details as above, we do not collect any personal information about you through the website, although we may track your use of the website using cookies.
- Cookies are small anonymous text files that are placed on your computer by websites that you visit. We use Google Analytics and Facebook Pixel cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us analyse data about webpage usage, improve our website in order to tailor it to user needs, and for marketing purposes to comply with GDPR.
- Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org
- To opt out of being tracked by Google Analytics across all websites visit www.tools.google.com/dlpage/gaoptout
Registering on a Mailing List
- We use MailChimp (a third-party service) for our mailing list. Please review their terms and conditions and Privacy Policy.
- When registering on a mailing list, we ask you to provide your name and email address.
- We use this information to tell you about upcoming Good Grief events and to provide you with news and information about Good Grief.
- You will be given an opportunity to unsubscribe in every marketing email we send.
Using Website Forms
- When you get in touch via the contact forms on the website, we ask you to provide your name and email address.
- We use this information to reply to your enquiry. We do not pass on your personal information to third-party companies unless it is required to solve your enquiry and will ask your permission before we do so.
- We delete each form entry after two months.
Sharing of Your Information
- We do not sell your information.
- We do not share the information that is provided to us except:
- With third party service providers, such as hosting providers or an email service provider, who provide services to us so that we are able to fulfil our obligations to you or, where we are able to send you marketing information, to do so. If we have a legal obligation to disclose your information (for example, if a court orders us to).
- This website may contain links to external websites managed and maintained by external companies. We are not responsible for the privacy practices, cookie policies or the content of such websites or of other third parties.
How Long Do We Keep Your Personal Information?
We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements or until you ask us to delete your personal data, in accordance with your rights below. We will regularly assess the personal data that we hold to determine its relevance and destroy your personal data if we no longer require it or no longer provide any services to you.
Your Rights
You have a number of rights in relation to your personal data. These include the right to:
- find out how we process your personal data
- request that your personal data is corrected if you believe it is incorrect or inaccurate
- obtain restriction on our, or object to, processing of your personal data
- ask us not to process your personal data for our own marketing purposes
- withdraw your consent to our processing of your personal data
- obtain a copy of your personal information which we hold about you. We will take steps to verify your identity before responding to your request and will respond as soon as possible and in any event within a month.
Contact Us
If you would like to exercise any of your rights outlined in this policy or have any questions about the way in which Good Grief Festival handles your personal data, please contact Aisling Mustan, who is responsible for data protection as below:
Email: [email protected]